Wednesday, November 26, 2008

Of Work Rant

Most of us fail to do something that we would rather be doing, working seems not to be one of them. Just yesterday, wifey was commenting on my mentality of work. Let's get the idea straight, i do enjoy working most of the time, the times when i whine is where i find the work to be of low value and things are not exactly moving in the right direction.. but still, i generally enjoy the completion of task and letting the person that eventually needs to bear the responsibility feel assurance that whatever time bomb we were defusing or defused would never explode in our faces..

Discussions are always the beginning of a work process.. but it irks me when more time is spent on discussions than actually doing it... it irks me more when decisions are made to leave it in the hands of people to make decisions and get things moving from decision to actual work.. and then.. it hits.. something is not right, can we relook this? shall we have a discussion? you have time? its irritating when you have to redo 9 checklist that you spend hours, time and effort to complete (alright, hours is part of time, i just like long sentences alright)

while the work is now "split" among 3 people.. the fact that i have been looking at the same thing for the last 3 weeks makes it all the more irritating for me.. i have expanded my thoughts and energy into 9 checklist, now i have to make heavy changes to 3 while participating in discussions to verify the thought process

people think differently, people act differently, that's why there are always variables in decisions.. there is certainly no perfect way of doing it.. but we just got to get it down don't we.

the fact that i'm taking too much time to confirm my 3 just shows the level of motivation and energy that is left in me.. no, it's not the ORD mood that's creeping up, it's the fact that things should have been done and dusted with..

so who says you get to do what you really like? To be honest, i wouldn't know if i would like something until i have done it.. even so, i might eventually grow not to like what i liked earlier.. so people change and preferences and emotions change as well.. all this, in the context of work that is..

so what now? nothing la.. it's back to work, day after day..

it's just another midweek rant

have fun folks

Labels:

Tuesday, September 16, 2008

Of Serving

What exact is Service? Service is a provision of a good that is not physical in nature, yet, it requires a physical body to provide this "good" to the recipient.

My job now requires me to create a service culture amongst a wide variety of people, each with different levels of competency, motivation and knowledge about service. In a way, this is a social engineering project to mould the mindsets of people and change behaviour.

Pavlov's classical conditioning equates behaviour to certain cues that can be used to trigger positive behaviour. At the workplace, incentives in the form of bonuses, time-off and/or recognition from bosses are colleagues are some of the possible sources of motivation. Move higher up the ladder and big words like Self-Actualisation comes into play.

Oh yet another note, every male Singaporean and second generation PR are liable for National Service. Within such parameters, is it fair to require those who are enlisted to provide this service with a heart? To go the extra mile so as to speak? National Service - NS - National Slavery, when young men are enlisted by law to be trained as soldiers, police officers, fighter fighters and everything else for 2 years(i did 2years and 4mths), what kind of service levels would you expect from these men?

The service doesn't just stop there, on a yearly basis, majority of the ex-National Service Fulltime (NSF) are recalled after their Operationally Ready Date(ORD) for Reservist duties, some slip through the sytem due to various reasons and never put on another uniform again.
These men form a pool of resources known as National Servicemen (NSmen). From F to men, must be quite a change. We drop our job responsbilities and risk incurring the wrath of bosses and appraisial ratings to report back to respective units for duty.

Who do we serve when we report for such duties? Our unit? Our Country? Our People?

Sometimes, the level of service is afforded to those who we think deserve it, there's a correlation between what we are willing to give and who we serve, that could be a form of discrimination, but surely we can use our freedom of thought to decide what we want to do isn't it?

Labels: , ,