Of Serving
What exact is Service? Service is a provision of a good that is not physical in nature, yet, it requires a physical body to provide this "good" to the recipient.
My job now requires me to create a service culture amongst a wide variety of people, each with different levels of competency, motivation and knowledge about service. In a way, this is a social engineering project to mould the mindsets of people and change behaviour.
Pavlov's classical conditioning equates behaviour to certain cues that can be used to trigger positive behaviour. At the workplace, incentives in the form of bonuses, time-off and/or recognition from bosses are colleagues are some of the possible sources of motivation. Move higher up the ladder and big words like Self-Actualisation comes into play.
Oh yet another note, every male Singaporean and second generation PR are liable for National Service. Within such parameters, is it fair to require those who are enlisted to provide this service with a heart? To go the extra mile so as to speak? National Service - NS - National Slavery, when young men are enlisted by law to be trained as soldiers, police officers, fighter fighters and everything else for 2 years(i did 2years and 4mths), what kind of service levels would you expect from these men?
The service doesn't just stop there, on a yearly basis, majority of the ex-National Service Fulltime (NSF) are recalled after their Operationally Ready Date(ORD) for Reservist duties, some slip through the sytem due to various reasons and never put on another uniform again.
These men form a pool of resources known as National Servicemen (NSmen). From F to men, must be quite a change. We drop our job responsbilities and risk incurring the wrath of bosses and appraisial ratings to report back to respective units for duty.
Who do we serve when we report for such duties? Our unit? Our Country? Our People?
Sometimes, the level of service is afforded to those who we think deserve it, there's a correlation between what we are willing to give and who we serve, that could be a form of discrimination, but surely we can use our freedom of thought to decide what we want to do isn't it?
My job now requires me to create a service culture amongst a wide variety of people, each with different levels of competency, motivation and knowledge about service. In a way, this is a social engineering project to mould the mindsets of people and change behaviour.
Pavlov's classical conditioning equates behaviour to certain cues that can be used to trigger positive behaviour. At the workplace, incentives in the form of bonuses, time-off and/or recognition from bosses are colleagues are some of the possible sources of motivation. Move higher up the ladder and big words like Self-Actualisation comes into play.
Oh yet another note, every male Singaporean and second generation PR are liable for National Service. Within such parameters, is it fair to require those who are enlisted to provide this service with a heart? To go the extra mile so as to speak? National Service - NS - National Slavery, when young men are enlisted by law to be trained as soldiers, police officers, fighter fighters and everything else for 2 years(i did 2years and 4mths), what kind of service levels would you expect from these men?
The service doesn't just stop there, on a yearly basis, majority of the ex-National Service Fulltime (NSF) are recalled after their Operationally Ready Date(ORD) for Reservist duties, some slip through the sytem due to various reasons and never put on another uniform again.
These men form a pool of resources known as National Servicemen (NSmen). From F to men, must be quite a change. We drop our job responsbilities and risk incurring the wrath of bosses and appraisial ratings to report back to respective units for duty.
Who do we serve when we report for such duties? Our unit? Our Country? Our People?
Sometimes, the level of service is afforded to those who we think deserve it, there's a correlation between what we are willing to give and who we serve, that could be a form of discrimination, but surely we can use our freedom of thought to decide what we want to do isn't it?
posted by klayhead at 12:12 pm
0 Comments:
Post a Comment
<< Home